Latest effective date: 1 April 2025
APPOINTMENT,DELIVERY, AND PICKUP SERVICES
1. Various additional Services are available for order on the Online Store, including:
Pickup of Product at the German Pool's stores by the Customer; and arrangement of delivery of Product by the German Pool to the address specified by the Customer.
2. All dates quoted by the Company for pickup / delivery of Product are estimates only.
3. The Company shall not be liable if delivery or pickup of the Product is delayed or unsuccessful, due to, including without limitation any of the following reasons:
- Incorrect information provided by the Customer (for example, incorrect delivery address or contact information);
- No one is available to receive the Product when the Product is delivered;
- Weather and Traffic Issues;
- Fault due to third party courier; or
- Other circumstances that are beyond the reasonable control of the Company.
4. The Company reserves the right not to deliver the Product to a specific address,even if it is a Hong Kong address. Three to seven extra working days are needed for order delivery to remote areas. The exact delivery time depends on the dispatching schedule from the courier company.
5. Unless otherwise specified, the Customer is required to pay a specified delivery fee for delivery of the Product to the address specified by the Customer. The exact delivery fee will be subject to the designated address provided by the Customer and the delivery fee may vary from time to time.
6. Customer may be required to pay an additional delivery fee if the Customer did not provide the correct delivery address.
7. For store pickup, the Company will not accept any changes to the store selected for pickup once the Order has been confirmed.
8. For pickup of Product in store, the Customer or the person authorised by the Customer for pickup is required to open the package(s) and check all Product(s)before signing the official receipt. No return or refund will be made after the signing of the official receipt.
9. The Company reserves the right to revise any terms of the delivery service(including but not limited to the covered areas for delivery and the delivery fee) from time to time without prior notice.
10. The Company will not accept any changes to the delivery method (delivery or store pickup) once the Order has been confirmed.
11. There is no delivery service on Sundays and public holidays.
12. In case of rainstorm warning and typhoon signal No. 8 or above, the delivery service scheduled for the day will be cancelled and the customer will be contacted for delivery within the next working day.
13. Different districts will have specific delivery date．
14. Delivery service is only applicable within Hong Kong (including Tung Chung, and Ma Wan but excluding Hong Kong International Airport, Lantau Island, Discovery Bay,outlying islands, closed areas, P.O. Box, Post Box and not applicable where there is no elevator or the elevator is not accessible). No delivery or self-collection services are available in other locations.
15. Additional handling charge PAID at site for upstairs/downstairs: $30 for each floor (or more than eight steps) [Large appliances will be quoted separately].
16. Additional handling charge PAID at site for certain village while vehicle cannot reach directly (need handheld delivery): First 50m add $50, and $50 for every 100m afterwards (Can be arranged at the village entrance or the parking lot) [Large appliances will be quoted separately].
RISK OF LOSS OR DAMAGE
Any title, right, or risk in the Product shall transfer to the Customer upon the physical delivery of the Product to the address identified by the Customer in the Online Order Form, regardless whether the Customer is the designated recipient of the delivery. If the customer requests to place the item at the management office, reception, concierge, outside the door or other designated locations, we will handle it according to the instructions and take photos as proof. However, if any damage or loss occurs afterward, our company will not be responsible, and the customer may need to report the matter to the police. Our company will cooperate with the investigation but will not compensate for any losses.
